My Kcup reusable filter for Keurig

My K-Cup® Reusable Filter Frequently Asked Questions

How does the My K-Cup® filter work?

This video demonstrates how the My K-Cup® reusable filter works with classic Keurig® brewer models:

This video demonstates how the My K-Cup® for Keurig® 2.0 brewers works:

I have lost the users guide for my filter, where can I get a new one?

Right here!

Click here to download the users guide for My K-Cup® for classic Keurig® brewer models. 

Click here to download the users guide for My K-Cup® for Keurig® 2.0 brewer models.

I see that you offer two different types of My K-Cup® filters, how do I know which one to choose? 

We offer this My K-Cup® filter that is compatible with classic Keurig® brewer models K40-K79 and this My K-Cup® filter specifically designed to be used with Keurig® 2.0. They are not interchangeabale and will only operate in the intended brewer models.  If you are not sure which one you have refer to the chart below:

Keurig brewer models

The My K-Cup® filter I purchased does not seem to work, what shoud I do? 

Give us a call 888-774-6939 or email info@crosscountrycafe.com, we would be happy to help troubleshoot the issue, no matter where you purchased the unit from. 

What water setting should I use when brewing with the My K-cup® reusable coffee filter?

All of them! The filter is designed to make delicious coffee with any of the water settings of your Keurig® brewer (4-12 ounces). 

What is the best way to clean the My K-Cup® reusable filter?

Both models are top rack dishwasher safe or simply wash it by hand with a small amount of mild soap and water. 

I grind my own coffee, what grind level works best?

We recommend using a course ground coffee with the My K-Cup® filter. Anything finer than what you would use in a French Press can get caught in the brew needles of your Keurig® brewer. In addition Keurig® brewer technology produces an optimal cup of coffee with a course grind. 

Can I put hot cocoa or tea in the My K-Cup® filter?

No. You can not use anything in the My K-Cup® filter other than coffee. Any other substance will get stuck in the brew needles of your coffee maker. 

There are grinds in my cup, what should I do?

Don't panic, this is easily fixed. Simply remove the My K-Cup® adapter and run a water only brew cycle. You can then return to brewing with your filter and you should see no grounds in your mug. 

Can I brew a carafe if I am using a Keurig® 2.0 machine?

Unfortunately, no. The My K-cup® filter is not capable of the carafe size brew.